Revolut
Read people’s complaints about Revolut account freezes, closures and held funds, with original sources and known outcomes. Records updated 5 November 2026.
Of 105 call outs in this archive, 4 report a resolution, 3 a partial resolution, 31 were unresolved at the last update, and 67 have no established outcome.
What these records establish
64 call outs mention account freezes, 39 account closures and 45 held funds. Issue counts overlap when one incident involves more than one problem.
How we select and count complaints · Monthly archive reports
This archive focuses on account problems. It does not measure overall customer satisfaction or how likely you are to experience a problem. Company identity checks establish affiliation, not the truth of every claim.
125 visible source posts. 3 call outs have a recorded publication checklist.
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It's absolutely ridiculous that @Revolut has blocked my account with over €10,000 in it. My money is being held hostage, and all I get from customer support are generic, automated responses. This is unacceptable. Release my funds and give me a proper explanation IMMEDIATELY!!!
@RevolutApp @RevolutSupport REVOLUT REFUSING ACCESS TO MY OWN MONEY. @RevolutApp For a week Revolut has held and won't transfer my money. I've answered repeated questions, provided ALL requests. Still getting the run around. Any one else having similar serious problems with them
.@Revolut my account has been restricted for 2 working weeks, with my funds inaccessible and no explanation provided. Support now says the review may take until 27 November, meaning almost 7 more weeks. How is this acceptable? I’m escalating this to financial regulators
My experience using @Revolut It's been awful. The bank asked me to confirm my information WITHIN 21 DAYS and then blocked my funds and returned them to the sender hours after. This results in a delay of more than a month in receiving my salary, impacting my life considerably.
Today I went to @Revolut Canary Wharf office in London. Honestly, I felt helpless. Nearly $28,000 has been restricted since Aug 25. I can’t transfer it, withdraw it, or properly use it to invest. I went to their office because I genuinely didn’t know what else I could do. And I still came back with my account restricted. At some point, you just want access to your own money.
@RevolutBusiness @RevolutApp I was one of your biggest fans. For years I recommended Revolut to every business owner I know and vouched for you when others had doubts. Our company – a Romanian fashion retailer, 30 years in business – is now on day 12 with its account blocked. No explanation. No document request. No timeline. Just "under review" from a different agent every morning. I don't recognise the company I used to recommend. Very disappointed.
⚠️ A warning for @Revolut customers. After almost 8 years of using Revolut without major problems, my personal account was suddenly restricted and scheduled for closure on 28 October 2026. I received no prior warning and no specific explanation of what caused this decision. I appealed, submitted a formal complaint and provided documents confirming the legitimate sources of my funds. I also made it clear that I am willing to explain any transaction and provide any additional documents required. Despite this, I still have not been told: • what activity caused the review • whether any document was insufficient • what I can clarify or correct • whether I have any genuine opportunity to keep my account I understand that legal restrictions may prevent Revolut from disclosing certain details. However, referring only to general AML regulations and saying that the decision is final does not give me any meaningful opportunity to address the issue. My goal is not simply to withdraw my funds. I want a genuine manual review and a fair opportunity to resolve any concerns so that I can continue using the account I have relied on for years. Can someone at @Revolut with the authority to review this decision please genuinely look into my case?
Card declined at the supermarket. Turns out Revolut had closed my account of 7 years without telling me. I'm at the checkout, groceries on the belt, people behind me. Card declined. Tried again. Declined again. Pulled out my phone and there was the notification: account closed. No warning, no email beforehand, no reason given. Just closed. I've had this account since 2019. Seven years. Never had a single issue with them, never got a transaction flagged, never had to send them a document. Salary in, rent and groceries out. No crypto, no big transfers, nothing unusual. A completely…
Revolut is closing my account on 29 of October after rejecting my appeal when massive paperwork was submitted . **Title: Revolut closing my account after rejecting my appeal – need advice** Hi everyone, Revolut has decided to close my account, and my **in-app appeal was rejected**. I’ve been a Revolut customer for around 5 years. I have legitimate employment and income in Ireland, with payslips going back around 6 years and annual income of **over €40,000**. I also have tax and residence documentation and have provided everything Revolut requested. The transactions that appear to have triggered the review were **repayments of a genuine personal loan from a close friend**. I have a signed agreement and supporting documentation. The Apple Pay top-ups were also **my own money from legitimate income/savings**. During the transaction review, the questionnaire kept asking me about receiving money **on behalf of someone else**, which was not my situation. I contacted Revolut Support because I couldn’t accurately complete the questionnaire, and shortly afterwards I received the closure decision. What is frustrating me most is that after explaining everything by email and providing evidence, I keep receiving what feels like a **copy-and-paste response saying they cannot tell me the outcome because it is “private and confidential.”** I understand there may be information Revolut legally cannot disclose, but **I’m the customer whose account is being closed**. I’m not asking them to reveal security systems or confidential investigation methods — I just want my evidence properly reviewed and to be given as much meaningful explanation as they are legally allowed to provide. This closure is also causing me serious disruption. **I have holidays planned, expenses arranged around this account, and most of my Direct Debits and regular payments are going through Revolut.** With the account b…
Account closure for no reason Today I woke up and saw a message that my account is being closed for no particular reason. I have done nothing wrong, but use revolut for daily usage and for payments, when I study abroad. I have appealed the matter but don't know what to expect as I am very very worried... Has anyone any experience with this matter? https://preview.redd.it/6c44xfj9znnh1.png?width=2322&format=png&auto=webp&s=da55647aba4e6b9c6166455d227fe0bd45c0449e
Amounts reported in the archive
Archive totals, grouped by currency. These are reported amounts, not balances currently frozen.
Call outs by month of first report
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The new 90-day collection is not complete. Existing call outs are a research snapshot; their volume is not a complaint rate.