Stripe

one email from stripe can switch off your income, and it won't say what you did wrong it happened to MacWall, an indie mac app, a few weeks ago the founder posted that they'd had thousands of successful payments and one $3.99 chargeback stripe closed the account for "business model risk" and froze the payouts 5 days and 10+ emails later, still no named policy in 2024 it was NotchNook. about 7,700 sales, 7 disputes, and roughly $100k held both were legit apps with paying customers the weak spot was that every dollar they made ran through one account, and someone else held the off switch if you're doing $25k+ a month, this is what i'd have in place before that email ever lands: 1. a second checkout, approved and tested, ready to switch on the same day 2. your customer list exported somewhere you own, with plans and renewal dates 3. payouts landing daily, so a week of revenue never sits in one balance 4. dispute alerts on, so a $3.99 refund request gets refunded before it becomes a chargeback 5. one folder with your refund policy, product pages and invoices, ready for any reviewer who asks money already in stripe would still get held, but you'd be taking sales again the same day (if you want a second checkout ready before you need one, we set it up on whop for free, link in bio for an audit)

@stripesupport My account (HBS Services LLC) has been paused since April 2024 with $383.13 still held. All charges are years past any dispute window, yet my support request has gone unanswered for a week. Please escalate and release my funds to my bank account on file.

@stripesupport Hi I’m seeking help with the funds held in my stripe account. My account was closed following a risk review, and my appeal was unsuccessful. I have no chargebacks or customer disputes and have already submitted requested documents but no use need help

Hey @Stripe, what exactly are we doing wrong? You closed our account. We appealed, submitted documents, and asked for guidance. Your team told us the issue was resolved. Now you've shut us down again. What the hell are we supposed to do? Run a business on uncertainty?

@StripeSupport @stripe My US LLC account was closed 20 minutes after one client payment was flagged as unauthorized. Zero disputes in 3 months. I contacted support before the payment, the client authorized it, and I sent registration, articles and 6 months of bank statements.

@stripesupport @stripe Our SaaS has run on Stripe for over a year. We changed the content Stripe flagged and appealed, but on Oct 26 the account was closed as a "restricted business" with no category or specific reason given. Can someone DM us so we understand what to change?

@stripesupport Hello stripe support, why does it take forever to get a reply from you guys. considering how bad you have been threating me as a customer holding my money ($2396) without proper explanations is seriously concerning. you guys need to do better.

Dudes be like “I just accepted a $15K/month closing role!!” - Offer is brand new - Organic audience consisting of only broke kids - Business owner that has never seen $15k in his bank account - What is a CRM? - Hired without an interview - Churned more sales reps than months in business - Shut down by Stripe, can only take crypto - Is being growth-operated by a broccoli head - Has to use their own iPhone for work - Will be paid no sooner than one week late every time - “Uncapped commissions”

@Stripe @StripeSupport shut down my business account and are holding my money. Their explanations keep changing, and now theyre closing my support cases without answers. I've verified the transactions they question (from a friend out of all things)

🚨 @stripe just shut down our business based on alleged unauthorized payments — despite evidence proving otherwise. Stripe claims our customers didn’t authorize their payments. We have the proof: conversations, recordings, and evidence showing that the customers themselves initiated the transactions. Yet our account is closed, payouts are frozen until February 2027, and Stripe plans to refund payments starting October 28. No meaningful human support. No proper discussion. Just chatbots and automated decisions that can destroy a legitimate business overnight. How can businesses operate with confidence when a payment processor can freeze your money for months without properly reviewing your evidence? Our advice: Don’t build a stable business on Stripe. When things go wrong, getting a real human to listen seems impossible. A payment processor should protect legitimate businesses, not leave them powerless. Have you experienced something similar with Stripe? #Stripe #SmallBusiness #Entrepreneurship #Fintech

Got on a call with a guy who still lives at his family's house in Turkey. The month before we talked, he did over $3.4M. That July, his best month ever had been $400K. He had a very high GPA at the best university in Turkey and stopped going to class to do this. He started in April 2019 with about $2K and a $150 course, and tutored high-school kids in maths and English on the side. The story that got me: he was on exchange in Switzerland, living on a scholarship. He put $100 into ads and made $1.5K in sales and $400 in profit. Then Stripe banned him and held the money for three months. He lost about $1K, which was all of his living money. For years after that he did everything himself and cleared $10–30K profit a month. He told me straight up that being a one-man business was the main thing limiting his growth. So he made one full-time hire. An assistant to publish his ads. With that one person, profit went to $100K a month. That assistant now runs his people. Then he went after unit cost. He cut $6–8 off every unit, then went back to his old supplier and got them to match the new price. And when he scales, 90–95% of the time it's on Advantage+. Most guys stuck at $400K a month go looking for a better ad. He hired a person and fixed his margin. Why this works: When you're the only person in the business, every hour you spend uploading ads is an hour you're not spending on product, suppliers or the next offer. That's why he sat at $10–30K profit for years. The ads were fine. He was the bottleneck. The first hire doesn't need to be a genius. His was an assistant whose job was publishing ads. That freed him to fix the things only he could fix, like his unit cost. And $6–8 a unit is not small. On a product that sells every day, it lands on every single order…

Stripe closed my account citing “high level of risk for customer disputes.” This appears to be an automated error. We have a 0% dispute rate and zero chargebacks. Every order has been shipped, with complete proof of fulfillment, payment records, stock, invoices, and supplier contracts available. The accounts were closed without a review of the actual shipping and payment history. We can provide the full documentation immediately. @stripesupport kindly take a look.

@Stripe @StripeSupport Starting a new business is hard enough! Stripe held my $2,375.41 without clear prior notice, labeling my payment activity high-risk despite selling normal products through social media and accepting payments via Stripe Payment Links.#Stripe https://t.co/Cnh0ObMHIU

got my verification! but i can’t accept commission, ran into some wild issues with payout since I work with intermediaries. their bank account got locked and i can’t get my money out, working on solutions with Stripe and VGen support might as well stop accepting comms thru vgen https://t.co/a0yljof5D6

@stripesupport my account got locked would appreciate any help

The hardest part of scaling an AI startup isn't the tech. It's the banking and payment rails. 🏦 We have $2M held hostage by Stripe reserves. https://t.co/5ok0GESrgJ

@stripesupport My new account got restricted and asking for verification which has been done multiple times and now it is being asked for "Provide additional information" which is already shared. I'm an individual and I'm not sure what business document should be given. @stripe

Hi, I’m reaching out because my husband and I desperately need help getting our story heard. @stripe @patrickc @ABC @CNN @mcuban @TMZ @everyone My husband spent over a year building Nouvho, a platform designed to help small businesses. After being laid off from JPMorgan Chase, he invested everything into making our dream a reality. On October 8, Stripe suddenly restricted our entire platform, affecting multiple small businesses and freezing our funds, potentially for 120 days. Despite providing all requested documentation, we still haven’t received a clear explanation or resolution. This happened on my graduation day and has caused tremendous emotional and financial stress for our family and three children. We’re not asking for sympathy. We’re asking for accountability and answers. We have documentation to support our story and would be grateful if your team could investigate or help bring awareness to what we’re experiencing. Please help us give small business owners a voice. 🙏 Christina Louis Co-Founder, Nouvho

@stripe @stripesupport Flymora Travel’s Stripe account was suddenly closed, disrupting our business operations and preventing us from processing customer payments. We request an urgent review of the decision, reconsideration of account reactivation,

@stripesupport Hi Stripe Support, my account has been closed for over a year and I still have a remaining balance. Could you please enable the payout or let me know if you need any additional information or documents? Thank you for your help.