Wise

@Wise Over a YEAR since my funds were restricted. My account is closed, yet my money remains unreturned. Your team promised a refund, but months later, nothing. Formal complaints remain unresolved. This is unacceptable. Who is accountable?

@Wise My daughter's account has been restricted,her salary is blocked and she is unable to access her own hard earned money while the document verification remains in progress for the last few days,the situation has caused her extremely mental stress and anxiety

@Wise @Wise My business account was closed without a satisfactory explanation. This has seriously affected our business operations. I request transparency, a clear reason and a proper review. Please help!

@Wise you closed my personal account and denied my appeal without explanation—though they refunded my balance promptly. My guess: receiving client payments on a personal profile. Now that I’m officially registered, can I open a Wise Business account, or am I banned for good?

@Wise my bank Wise doesn't have enough personnel and or technology to double check a single document and blocked my account. Now I can't use my own money. It's been 4 business days with any money to pay my stuff... I can't trust a bank that in 2026 don't have enough to fix this!

@Wise My account was closed without giving no reason given. The notice says I can appeal, but there is no appeal link when I log in and I never got a closure email. The screenshot is attached and I have checked all spam and junk email folder as well. Please help me appeal. https://t.co/sP7plEAm7P

@Wise You closed my account without giving me any clear reason. I did nothing wrong, and I was not informed of any specific issue that justified closing my account. My money is still at stake, and I urgently need it returned. If you have decided to close my account permanently, please release my remaining funds and send my payment to my external bank account as soon as possible. I need a clear response and a proper resolution. Please stop keeping me waiting and help me get my money back. @Wise

Stay away from @Wise. I used it to collect B2B payments from clients. After the second payment, they requested invoices, tax files and financial records from 3rd parties (like Stripe or PayPal which has nothing to do with the payments I received) to verify the transactions. I provided dozens of files between me and my clients. They then demanded sensitive supplier details, including our business agreement and prior transaction records from an external bank account. I never paid my supplier via Wise, so why submit unrelated documents? After seeing ongoing incidents of Wise closing business accounts without concrete evidence here (Like what @sbamz1 and @janskapa had suffered), I withdrew my funds, closed the business account, and switched to a real bank. They then closed my personal account, citing payments for trading crypto, illegal products, or restricted items. I never trade crypto. My business is startup and sells legal products, and the brand is getting famous in our industry this year. “Restricted items like weaponry?” You joking? All the records and information I provided can clearly indicate my business is legit so do those payments. However, Wise still decided to retaliate against me by closing my personal account without having any evidence. If you’re a business person, stay away from it. The trouble it causes has exceeded the convenience it provides. If you are an individual, it’s also unsafe for you to have any money in it because they can simply close your account by using vague, catch-all compliance justifications without providing meaningful explanations. Just stay away from it.

@Wise blocked and closed all our accounts, yet you’re still holding our balances. Is it their policy to keep customers’ money after closing their accounts? #Wise #financialtechnology #Fintech

Please retweet. @Wise has blindsided us and put our business at risk. This is insane. We’ve been a Wise customer for years, using their USD bank account to accept payments from our US clients. Today, I discovered that Wise has capped how much we can send or withdraw from our account at roughly 40% of our usual monthly volume. No advance notice. No explanation. We’re suddenly at risk of being unable to make payments on time. Luckily, we have other accounts. Some clients also pay us in Bitcoin. But most of our money comes into Wise. How can @Wise do this after we’ve been a customer for years and processed millions of dollars through it? Customer support can’t help us. We’ve filed a complaint, but who knows if it will go anywhere. In the meantime, we can’t get our money out. We’re being held hostage.

🚨 WARNING TO EVERY BUSINESS OWNER: THINK TWICE BEFORE USING @Wise . If you’re running a business, I strongly recommend staying away from Wise. They requested extensive business documents, proof of business activity, and source-of-funds verification. We cooperated and provided everything they asked for. Meanwhile, our incoming payouts were blocked, our team members couldn’t receive their payments, and our business operations were disrupted. Then, without providing a specific explanation, THEY CLOSED OUR BUSINESS ACCOUNT. Their response? “We’re unable to disclose the reason for the closure.” How is it acceptable for a financial institution to disrupt a legitimate business, close its account, and hide behind regulatory obligations without providing any meaningful explanation? Who holds these fintech companies accountable? From our experience, businesses are expected to provide complete transparency, while the institutions handling their money can make decisions with almost none. I wouldn’t trust @Wise with our business finances again. Business owners, protect your companies. Don’t depend on a financial institution that can leave you in this position without a clear explanation. @Wise — we demand accountability, an urgent review, and a resolution for our blocked transactions.

@Wise My acc got closed by you guys, over 2 weeks now I submitted the acc you requested for so you can refund the money in there till date nothing happened, I wrote appeal too you guys didn't reply, dropped message through mail too you guys didnt reply to it, Why ?

@Wise why does my verification take so long? I received an email on oct 15, sent the required document on the same day and now my account is still blocked.

@Wise did this with my business account I don’t no why they suddenly closed my account without anyreason even in money in it . no customer service help me for reactivate account . this is not fair closing account all my work access with this account how am i work now? https://t.co/oJuwwyGdYw

@Wise my account is mistakenly blocked because of ID verification. I already submitted my appeal but still no progress. I am abroad now and need to use my account direly, can you help?

@Wise My personal account was closed. Funds are still pending refund. No account details were taken during appeal, and money hasn’t been sent back to the source account yet. When can I expect the refund? Please advise.

@Wise closed my account out of nowhere. I am a fully compliant user (NO crypto, weapon, or high-risk transfers). Denying access without a valid reason is unacceptable. Expecting a prompt and human response from support to unlock my funds! https://t.co/OMdk3OPDzI

@Wise I have sent a bunch of documents, invoices and yet you closed my account ??? whats happening ??? https://t.co/rgBg1rxE67

@Wise I had my Wise account closed with money it. I need help

Wise is closing my business account of 5 years over a "breach." So I checked - for months there have been only two transactions a month, one phone and one accounting software recurring payments (paid by card), and literally NOTHING ELSE. All docs and KYC are in order. @Wise if an algorithm is making these calls for the most basic payments, it's making your company totally dysfunctional.